Privacy

What we collect from you

When you enquire or book, we ask for:

• ◆Your name, email address and phone number
• ◆Your event date, start time and type of event
• ◆Your venue name and address
• ◆An approximate guest count
• ◆Anything you type into the notes field

We ask for these because we cannot quote or deliver the service without them. We do not ask for anything we do not need.

What we collect from your guests

At the event, guests can choose to have their photographs sent to them. If they do, they give us an email address or mobile number, and we use it to send those photographs and nothing else.

Guests are not required to give us anything. They can use the booth, take prints, and leave nothing behind.

Photographs taken at your event are stored so we can deliver your gallery. We keep galleries for 12 months and delete them on request.

If you join our mailing list

We store the email address you give us and nothing else. It is used to let you know when peak dates are filling up and to send the occasional offer, a few times a year at most.

You can leave at any time by replying to any message or emailing us, and we remove you the same week. We do not sell the list or share it with anyone.

What we do not do

• ◆We do not sell your information, or your guests', to anyone
• ◆We do not add guests to a marketing list because they used the booth
• ◆We do not run advertising trackers or analytics on this website
• ◆We do not load anything from a third party website, so nobody else sees that you visited
• ◆We do not use your information to build a profile of you

Cookies and what is stored on your device

We do not use tracking cookies, advertising pixels or analytics of any kind. Nothing on this site follows you to another website, and no third party is told that you visited.

The site stores one thing on your device, and only if you sign in: a token that keeps you signed in. That is used by our booking platform for the admin dashboard and is not something a customer browsing or booking will ever have.

Because we do not track anyone, there is nothing to opt out of and no consent banner to click through. If your browser sends a Do Not Track or Global Privacy Control signal, it makes no difference to what we do, because we were not doing it anyway.

Who else handles your information

We use a small number of services to run the business. Each one sees only what it needs:

• ◆Base44 — hosts this website and stores booking records
• ◆Square — used to send you an invoice after we confirm your date. You pay Square directly, so your card details never reach us or this website
• ◆Our email provider — delivers booking confirmations and your gallery link

We may also share your event details with your venue where that is needed to arrange access, insurance certificates or load-in.

We will disclose information if the law requires it.

Photographs and marketing

We may use photographs from events in our portfolio, website and social media. Clients can tell us not to, before or after the event, and we will not.

Guests are told at the booth that photographs may be used this way. Anyone who appears in a photograph can ask us to remove it and we will, without asking why.

How long we keep things

• ◆Booking and payment records: seven years, because tax and accounting rules require it
• ◆Event galleries and guest photographs: 12 months, then deleted
• ◆Inquiries that do not become bookings: 24 months
• ◆Guest contact details used for photo delivery: deleted with the gallery

Seeing or changing what we hold

Email us at pbsweetmoments@gmail.com or call and ask. You can request a copy of what we hold about you, ask us to correct it, or ask us to delete it.

We will respond within 30 days. There is no charge. We may need to keep booking and payment records where tax rules require it, and we will tell you if that applies.

Do Not Track

Some browsers send a Do Not Track signal. There is no agreed standard for how sites should respond to it. We do not track visitors across other websites at all, so the signal makes no difference to what we do.

We do not allow third parties to collect personal information about your activity across other sites through this website.

Children

This site is not directed at children and we do not knowingly collect information from anyone under 13. Children do of course appear in photographs at family events. If you would like a photograph of your child removed, tell us and we will remove it immediately.

Security

Booking records are stored on our hosting provider's infrastructure and access is limited to the business owner. This website never asks for or handles card details at all: payment happens through a Square invoice sent separately, so card numbers never touch our systems.

No system is perfectly secure, and we will not claim otherwise. If something goes wrong that affects your information, we will tell you.

Your California rights

California's Shine the Light law lets residents ask whether a business shared their personal information with third parties for those third parties' own marketing. We do not do this, and never have. If you ask, that is the answer you will get in writing.

The California Consumer Privacy Act applies to businesses above certain revenue and data-volume thresholds. We are well below all of them, so its formal request procedures do not apply here. We will still tell you what we hold and delete it on request, because that seems like the right way to run things.

How to reach us about any of this

Email pbsweetmoments@gmail.com or call (323) 899-8856 and ask for Lorraine. Say what you would like to see, change or delete and we will deal with it directly. There is no form and no ticket number.

If something here is unclear or you think we have got it wrong, we would rather hear about it than not.

Changes to this policy

If we change this policy in a way that materially affects how we handle your information, we will update the effective date below and post a notice on this page for at least 30 days. If the change affects a booking you have already made, we will email you.